Refund Policy
Refund Policy - the basics
Thank you for your purchase and for supporting our brand. We strive to provide high-quality products and a positive customer experience. Please review our refund and exchange policy carefully before making a purchase.
All Sales Final
Unless otherwise stated, all sales are considered final. We are not obligated to provide refunds, returns, or exchanges for any products purchased through our store.
Discretionary Refunds or Exchanges
While refunds and exchanges are not guaranteed, we understand that exceptional circumstances may arise. At our sole discretion, we may choose to offer a refund, store credit, or exchange in select situations. Each request will be evaluated individually and may depend on factors such as the condition of the product, the timing of the request, and the nature of the concern presented.
The decision to grant or deny a refund or exchange remains entirely at our discretion.
Eligibility Considerations
If a refund or exchange is approved, the following conditions may apply:
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The item must be unused, unworn, and in its original condition.
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The item must be returned with all original packaging, tags, and accessories (if applicable).
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Requests should be submitted within a reasonable timeframe after delivery.
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Proof of purchase may be required.
Failure to meet these conditions may result in the denial of a refund or exchange request.
Non-Returnable Items
Certain items may not be eligible for refunds or exchanges under any circumstances. This may include, but is not limited to:
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Final sale items
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Limited releases
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Worn or damaged products
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Items returned without prior communication
Return Shipping
If a return or exchange is approved, customers may be responsible for any associated return shipping costs unless otherwise determined by us. We are not responsible for items lost or damaged during the return shipping process.
Right to Modify
We reserve the right to modify, update, or change this policy at any time without prior notice. Any changes will apply to purchases made after the updated policy has been published.
Contact
If you have questions regarding your order, please contact us and we will review your request. While refunds and exchanges are not guaranteed, we will make reasonable efforts to assist when appropriate.